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NEW QUESTION 48
Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)
- A. Set up a schedule to run a daily report
- B. Determine how long to retain recordings and whether to archive or delete them
- C. Determine how many evaluations per hour to assign to a quality evaluator
- D. Automatically assign an evaluation for all calls over 5 minutes
- E. Update the Do Not Call list with records that have the appropriate wrap-up code
Answer: A,B,D
Explanation:
Reference:
https://help.mypurecloud.com/articles/about-quality-policies/
NEW QUESTION 49
Which of the following can be configured on inbound interactions to be used by ACD processing? (Choose two.)
- A. Languages
- B. Agent Availability
- C. Intent of Call
- D. Skills
Answer: A,D
Explanation:
Reference:
https://help.mypurecloud.com/articles/genesys-cloud-acd-processing/
NEW QUESTION 50
How many types of flows are supported by Architect?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 51
What statements are true regarding contact lists used for outbound campaigns? (Choose three.)
- A. Contact lists are read-only and cannot be updated by the agents
- B. To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name
- C. Each campaign can have its own contact list, or contact lists can be shared among campaigns
- D. Contact lists must contain the home phone number and first and last name fields, at a minimum
- E. A contact list can have its own unique structure, including an arbitrary number of phone number types
Answer: B,C,E
NEW QUESTION 52
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